1. Definition of terms
You (your, yours) and S.C. Zooku Solutions S.R.L (hereinafter referred to as Zooku) and
is the latest version of TC (Terms and Conditions). Usage of
the hosting service and the domain name purchase is the subject of
these Terms and Conditions (TC) and all documents included in the references.
1.2. Zooku reserves the right to modify, change, remove or add terms
and conditions to this Regulation, including, but not limited to:
Terms, applicable fines / operating fees / usage policies. Zooku can
benefit from this right without notice or prior notice. Regardless
of prior notice, the continued use of the services is your agreement
for these changes. Periodic review of changes of (TC) and
as well as the correctness of the contact details
provided by you, are entirely your responsibility.
1.3 By filling out the registration form and clicking the 'ACCEPT' button:
- is a guarantee that you are a natural person, that you are at least 18 years of age.
If you represent a legal entity, partnership or any other
legal form of organization in accordance with the standards also is a guarantee.
- you agree to provide correct information in the Registration Form,
clear and real, including bank account information and any
other type of information required for payment conditions and you are committed to
update this information correctly and permanently.
- You are obliged to comply with the terms and conditions of ICANN - Uniform Domain Name
Dispute Resolution Policy located at http://www.icann.org/udrp/udrp.htm.
Also, ICANN terms of service can be updated / changed periodically.
- Represent and grants that you have the authority to use the Services in accordance with the
Present terms and conditions. If you do not agree on the Terms or any other changes, the only option
is to disable you from this Service.
IF YOU DO NOT AGREE WITH THE PRESENT TERMS, DON'T FILL THE REGISTRATION FORM.
2. Service description
This service provides Zooku users with access to a rich On-line resource package
: Web Hosting, Business eMail and Domain Name Services. If
the opposite is not explicitly stated, any new feature introduced will be
subject to these Terms. To use the service, you must have access to
internet (world wide web), either directly or through devices that can access
Web content, and pay the related fees for that access. In
plus, you must have the necessary equipment to connect to the internet, including
a computer and modem or other access devices.
3. Domain Registration
3.1. If you register a domain using the Service, the following terms and conditions apply:
- Zooku will acquire the domains (example: .com, .net, .org, .info, .biz) following ICANN rules
(Internet Corporation for Assigned Names and Numbers) and you must agree
with ICANN terms and conditions http://www.icann.org And .ro domains through RNC
(Rețeaua națională de calculatoare pentru cercetare și dezvoltare) also
you have to agree to the terms and conditions of the RNC http://www.rnc.ro/new/welcome.shtml
You understand that a separate contractual relationship is created between you and ICANN or RNC and that you, and not
Zooku, is responsible for all fees, obligations and related tasks about
this relationship. You agree that the 'Guarantees' obligations contained in
these Terms (Section 13) include the claims or claims associated with the domain name
and any pre-service, services, through the Service and the terms and conditions of
ICANN or RNC conditions. Zooku declines any liability in case of dispute
on the domain names it hosts.
- You will be the sole contact person for your domain if you do not
choose another contact. If you choose other contacts, these
people will be part of a direct agreement with ICANN or RNC and, in addition, will be
also involved with this agreement along you. By doing this you authorize Zooku to be
your payment contact, administrator contact, technical contact and nameserver for domain and as Zooku to act in these qualities
as it sees fit. However, at the termination of the Service, Zooku may transfer
immediately, and reserve the right to transfer your account to ICANN
or RNCs to collect the related payments. In the case of such a transfer, you authorize
ICANN to be the payment contact, technical and nameserver of your domain and
act in these qualities as they see fit. Upon termination of the Service,
Zooku is not responsible for sending notices, emails or other
mail or take other action for your domain. You are the only one
responsible for all unpaid or pending charges, as well as
modifying the payment contact, technical and nameserver of your domain, if Zooku not
specifies something else.
- You acknowledge that Zooku can not guarantee the availability of the
selected domain until Zooku receives its order confirmation from
ICAN or RNC, which may take several business days.
3.2. Using an existing domain
If you choose to use Zooku hosting services for a domain
already registered with another vendor, you must request the registrar initially
to modify for you the nameserver and setting the ones provided by Zooku.
OBSERVATION: IF YOU CHOOSE TO USE THE REGISTERED DOMAIN TROUGH ANOTHER SUPPLIER WITH
OUR SERVICE, THE PAYMENTS TO Zooku FOR THE SERVICE DO NOT INCLUDE DUTIES
WHICH YOU HAVE TO PAY TO YOUR DOMAIN SUPPLIER, AND YOU WILL CONTINUE TO BE
RESPONSIBLE FOR TAXES IF THEY APLY
INCLUDING RENEWAL FEES.
3.3 Verifying Domain Name Information
Under the terms of ICANN and to reduce the risk of service fraud
Zooku assumes the right to periodically request verification of
the information entered by you the registrant at registration.
If you do not provide or validate the necessary information
within 15 days of the notification by Zooku, Zooku may
cease providing the Service and remove any information on
its servers, including the domain name.
4. The requirements for registration
To use the Service, you must have a valid Zooku ID and have agreed to
Zooku Terms and Conditions athttps://zooku.ro/termeni
To use the Service, you agree to:
- provide true, accurate, current and complete data about you in completing
The Service Registration Form (such information is considered
part of the 'Registration Data' described in Section 5 below) and
- to keep and renew the Registration Data promptly so that they
are, accurate, current and complete. If you provide false information,
inaccurate, old or incomplete, or Zooku has good reason to suspect that
this information is false, inaccurate, old or incomplete, Zooku has the right to
suspend or delete your account immediately and refuse to provide the Service (or
elements of it) at present or for the future. You also understand
you agree that the Service may include receiving of
certain communications from Zooku such as service announcements, administrative messages
and Zooku Newsletters, and that these communications are considered a
component of membership in the Zooku community and you will not be able to
opt not to receive them.
5.1. Recurring billing
Zooku will periodically issue proforma invoices on the basis of which you will have to pay
the value of the Service provided. Frequency of payment is choosed by you from
your Hosting account. The valid payment has no returnable character, either
if you give up hosting services in advance. Payment is made in lei at
the exchange rate of the BNR on the day of payment. In case of non-payment Zooku has
the right to interrupt the provision of the Service without prior notice. Reactivation of a hosted or suspended hosting account is only possible by paying out the outstanding proforma or by paying a reactivation fee of 75 Ron + Tva.
5.2 Switching to a higher or lower subscription
You can switch from a lower subscription to an upper subscription and vice versa at any time
these changes will take place immediately. Payment will be in the form of
subscription chosen. If the subscription amount is less than the amount you paid for this difference, your Zooku account may be credited. Return and charge will be calculated based on the number of days remaining in the month. The due date will not change.
5.3 Price changes
The price of each service is in line with the rates displayed on the https://zooku.ro site at the time of the Beneficiary's order.
The provider reserves the right to change the charges of his services without any prior notice.
Domain prices are updated daily based on the prices of their suppliers.
Changing prices will not operate retroactively.
6. Duration and canceling of services
The period of this Regulation begins on the date you registered or the date you originally used the Service and remains valid for the period you have selected under the Registration Procedure (Initial Terms). If you wish to cancel the Service provided by Zooku, you must notify Zooku about it.
6.2 Service cancelation by the user
You can cancel your services at any time. If you cancel the service
before the date set in 'initial terms', your access to services will be
immediately suspended and the fees paid for the service are not refunded.
6.3 Service cancelation by Zooku
Zooku may at any time cancel the provision of the Service upon prior notice
Also respecting your right of notification, Zooku will be able to suspend immediately
or stop providing the Service, block access or password to your account, remove
services on Zooku servers or removing the content of your site
in any of the following cases:
- you have not complied, violated or otherwise handled this regulation, including any other Zooku regulations, or have not complied with applicable Romanian law.
- you have provided false registration information
- you have not complied with the conditions regarding the accuracy, clarity and validity of the registration data
- you have not responded to the communications sent to the email address declared at the time of registration
- you are engaged in illegal, fraudulent or any kind of activity - the sale of goods or services - which is subject to the law or
- you are involved in activities that damage the rights or reputation of Zooku or other third parties.
Any cancelation of service by Zooku will have immediate effects, you
express your agreement to the existence of an irreparable situation. In case of your
Zooku ID is deleted for various reasons, these terms and your access to
the service is also canceled.
6.4 Cancelation of Service by any party
In addition to the above terms, any part of this Convention may denounce this Regulation if:
- either Party does not comply with the terms and conditions of this Regulation, and
does not take all due diligence to remedy the situation for 30 years
days after receipt of the notice from the other party, except in case of
the payment obligation and the non-payment of the obligation for 5 days from the moment of notification
received from Zooku.
- the other party is declared bankrupt and the action of
court liquidation if the procedure is not withdrawn within 60 days of commencement.
6.5 Suspension of services due to authorities intervention
If a state authority brings solid arguments that incriminates
this Regulation and the Service, by damaging the order of law, Zooku can
suspends the service without any other related obligations.
6.6 Deleting the content
Zooku reserves the right to permanently delete from its servers, all or one
part of the information or content on your site, including but
not limited to processed information, e-mail list, files, email, and
webpages generated by you using the System. Zooku has no obligation
following the action of deleting the contents.
6.7 Responsibility for payments/fees
If Zooku suspends only part of your Service, as failure to comply with terms and
conditions, it doesn't suspend your obligation to pay the fees in full. If Zooku
suspends the entire Service, you are required to pay the fees associated with the
use of the System, until the date mentioned in the registration agreement, fees
applicable to the suspension before the deadline.
6.8 Waiver of rights
You expressly renounce other rights and legal protection And conditions that might
conflict with the terms of these TC.
7. Site account ownership and security
You will receive a password from Zooku to have access to your Service account, and
you agree to keep this password confidential. You are responsible for maintaining
your account security and you are fully responsible for all the activities that take
place in your account and any actions taken in connection with your domain name including
those made by users of email addresses on your domain. You agree to notify Zooku of any
unauthorized account or other security breaches. Zooku assumes no responsibility for any
loss or damage that may arise from your ability to remedy it. You acknowledge and agree
that under no circumstances Zooku is not responsible, in no way, for your actions or
omissions or your domain's Email Address Users, which you give an email account on your
domain, even in the case of any damages caused by them due to their actions or omissions.
If some sums of money should be paid as compensation or fines and not only, you will have
to pay these sums of money, not Zooku.
8. Users of domain emails
8.1 Description of the Service
Zooku Hosting email allows you to register a domain name and create email accounts
in order to send and receive emails from and to your registered domain name. You
expressly agree that any violation of these terms may result in termination/deletion
of any and all email addresses, as Zooku alone considers necessary. Zooku assumes no
liability for any loss due to the activities of email users.
8.2 Users of domain emails
Please keep in mind that the Users of Domain Emails are the subject of Zooku Terms and Conditions
(https://zooku.ro/termeni). Zooku does not assume
responsibility for the losses caused by Domain User Emails activities.
9. Rules and obligations regarding privacy and use
9.1 Zooku policies
You agree that you have accessed, read and understood the Zooku
Privacy Agreement - https://zooku.ro/confidentialitate
This Privacy Agreement contains restrictions on your online activity
(including prohibitions against unsolicited commercial email (spam)).
Zooku may change this Privacy Agreement with a notice, notification
that can also be made from the publication of the new Zooku policy on the website.
Additionally, you may not post, transmit or retransmit or store
materials with the Service, which Zooku considers that:
- violates a local or foreign law or regulation;
- is threatening, obscene, indecent, defamatory or may affect an individual, group or entity or,
- violates the right of any person, including the rights protected by
Copyright, trade secret, inventions or other intellectual property rights,
as well as the installation or distribution of 'pirate' software or other
products that do not have the right license to use; these examples are not
You agree NOT to:
- publish, transmit or make available content that is illegal.
- assume the identity of another individual or legal person, even of a Zooku
official, forum leader, guide or host, or state otherwise your relationship
with an individual or legal person.
- falsify the headers or manipulate the identifying elements in other
ways to mask the origin of Content transmitted through the Service
- upload, publish, or transmit Content that you don't have the right to
communicate under the law or contractual obligations (for example internal
information, with ownership, confidential ones learned and discussed as part
of a work contract or under confidentiality commitments)
- publish or transmit in other ways Content that violates the patents, registered
trademarks, trade secrets, copyrights, privacy rights or other proprietary rights
of any party,
- publish or send unsolicited commercial emails, called 'spam'. This includes unfair
marketing, advertising, or other 'spam' activities such as:
- sending mass emails to recipients who have not requested or send with a
false reply address.
- publish or transmit in other ways materials containing viruses or other codes,
files or programs designed to interrupt, destroy, or restrict the functionality
of any software or hardware component of your computer or communication equipment.
- to disturb or interrupt the Service or the servers, Service-related networks,
or violate the requirements, procedures, policies or regulations related to the Service.
- intentionally or unintentionally violate any local, statal, national or international laws or policies of ICANN.
- interfere or interrupt the Service or servers or networks connected
to the Service, or not comply with any requirements, procedures, policies
or regulations of networks connected to the Service
You agree not to involve Zooku in any claims or complaints arising from
the Service that damages you or any other party, Zooku reserves
the right to investigate you, your business and/or your staff, your site
and the materials contained on your site at any time. These investigations will only be
made for the benefit of Zooku and not for your benefit of a third
party. If the investigation reveals any information, act or omission that,
in Zooku's view, constitutes a violation of national or international laws or regulations
pertaining to Zooku's Policies, Zooku reserves the right to immediately close your site
and to notify you of this action. You agree to waive the right
of action or any claim you may have against Zooku for
9.2 Policies for sending emails
Each mailbox is limited so that it does not permit sending more than N* messages within 60 minutes.
These limitations (restrictions) are required to maintain the quality of the email service provided.
Exceeding this limit will result in temporary suspension of the email message sending rights for
that address. In cases where the sending limits are exceeded repeatedly, it is possible
that the mailbox will be blocked from sending emails for an indefinite period of time.
The N* maximum number of messages allowed and their total size are dependent on the specific hosting package.
Sending unsolicited messages or SPAMis forbidden!!!
SPAM means the massive sending of unsolicited electronic messages to people with whom the sender does not have contact and who have not provided consent to receive such messages.
Any complaint received will be reviewed and, if confirmed, this will result in the immediate suspension of email messages being sent on that domain, without prior notice being given to the owner.
Unblocking or lifting of these sending restrictions in case of abuse will only be obtained through written application to Zooku-Myhost or/+ paying a fee of 25 euro + VAT.
9.3 Use of resources
All hosting accounts are monitored by Zooku-Myhost in order to trace the resource consumption on the servers. If a hosting account uses a large amount of resources, the relevant customer will be contacted by a Zooku representative to discuss this.
If a hosting account or a script uses a very large amount of resources (processor, memory) and this causes the server activity to be disrupted, the account may be suspended or the script disabled without prior notification given to the customer.
In the event of security issues that cause inappropriate running of the servers or facilitate the exploitation of programs installed on the servicer, Zooku reserves the right to impose hardware and software restrictions on the use of Zooku-Myhost servers without prior notice.
9.4.1 Apache Limitations and Stopped Functions / PHP
- register_globals=off / on
- safe_mode=off / on
- system, exec, shell_exec, passthru, ini_alter, dl, pfsockopen, openlog, syslog, readlink, symlink, link, leak, popen, escapeshellcmd, php_uname
9.4.2 Limitations of email sending
Max 360 messages/recipients from a mailbox within 60 minutes (counting starts when the first message is sent)
Max 250 Mb from a mailbox within 60 minutes (counting starts from the first message sent)
When sending emails from PHP, it is mandatory to use the header FROM: an RFC-compliant address 5321 - 5322 and which belongs to the domain from which the email is being sent. The messages with inappropriate FROM: will be automatically rejected.
10. Additional Software
By respecting any additional software that is available due to the connection between
Zooku and the Service, if you choose to download or to access such additional
software, you understand that you must agree to the additional terms and conditions
before using the software
Zooku reserves the right to set limits or to extend any type of support
provided for the Service, as well as the times at which it is available.
You agree to provide guarantees for Zooku and its partners that you will not
make demands or claims, including the fees of the representatives demanded by a third party
due to its occurrence in the Contents of your site, by your use
of the Service, your relationship with the Service, your violation of the TC or the violation
of any other rights of another party, including, but not limited to
your use of the content, trademarks, trade names,
copyrighted or patented materials or other intellectual property
rights. Zooku reserves the right to assume, at its expense, the defence and
control of any guarantee on your part, but by doing so, you will not be relieved
of your obligations of guarantee.
The supplier guarantees 99.9% availability of the services provided. In case of an
uptime lower than the stated percentage, each customer will receive with the purchased hosting period 120% of the time frame during which the service was inoperable. This compensation will only be provided upon the customer's request. Zooku Solutions is exempted from the payment of any penalties
or damages due to the suspension of the account in case of force majeure, from the fault of the CUSTOMER or of a third party.
13. Resale of the Service
You agree not to reproduce, multiply, copy, sell, resell or
exploit any component of the Service, to use the Service or access
the Service without express permission from Zooku.
14. General practices on usage and storage
You acknowledged that Zooku can establish general practices and limitations
for using the Service.
15. Changes of the Service
Zooku reserves the right to modify or suspend, either temporarily or permanently,
the Service (or any component thereof) with or without notice, at any time.
You agree that Zooku is not liable to you or any other party for any
modifications, suspensions or disruptions of the Service.
YOU ACKNOWLEDGE AND AGREE THAT:
- THE USE OF THE SERVICE IS AT YOUR OWN RISK. THE SERVICE IS PROVIDED
BASED ON: 'AS IT IS'. Zooku ASSUMES NO LIABILITY OR GUARANTEES
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE USUAL GUARANTEES OF SALE, TO FIT A PARTICULAR PURPOSE.
- ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE
OF THE SERVICE IS AT YOUR SOLE DISCRETION AND RISK AND YOU ARE
SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER OR LOSS
OF DATA RESULTING FROM THE DOWNLOAD OF ANY MATERIAL.
- THE SECURITY MECHANISMS EMBEDDED IN THE SOFTWARE (SYSTEM) HAVE
ACTUAL/INHERENT LIMITATIONS, AND YOU HAVE THE RESPONSIBILITY TO IDENTIFY
YOUR NEEDS EXACTLY.
- Zooku, BY THIS AGREEMENT OR OTHER TERMS PROVIDED, DOES NOT GUARANTEE THAT:
- THE SERVICE FITS EXACTLY TO YOUR REQUIREMENTS,
- THE SERVICE WILL WORK WITHOUT INTERRUPTIONS, SECURELY AND ERROR-FREE,
- THE RESULTS OBTAINED THROUGH THE USE OF THE SERVICE WILL BE ERROR-FREE AND RELIABLE,
- THE QUALITY OF THE PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIALS
PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS,
AS WELL AS
- ANY SOFTWARE ERROR WILL BE CORRECTED.
- NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED THROUGH OR FROM
THE SERVICE DOES NOT CREATE ANY OTHER UNSPECIFIED GUARANTEES IN THE CURRENT AGREEMENT.
Zooku DOES NOT ASSUME RESPONSIBILITY FOR FAILURE TO MEET THE DEADLINES,
FOR ERASING, NON-PROVISION OR ERRONEOUS STORAGE OF ANY
FORM OF COMMUNICATION OR ANY PERSONALISED SETTINGS THAT YOU USE.
Zooku WILL WORK CONSISTENTLY TO MAINTAIN THE SERVICE,
HOWEVER, Zooku IS NOT RESPONSIBLE FOR DAMAGES, DATA LOSS, LOSS OF CUSTOMER DETAILS
OR SELLER DETAILS, INCOME OR OTHER BUSINESS DISRUPTION DUE TO
DELAYS, WRONG TRANSMISSION OR NON-TRANSMISSION
OF INFORMATION, DUE TO RESTRICTION OR INTERRUPTION OF ACCESS, BUGS
OR OTHER ERRORS, UNAUTHORISED USE DUE TO SHARING ACCESS TO
THE SERVICE, OR OTHER INTERACTIONS WITH THE SERVICE. YOU ARE RESPONSIBLE
FOR MAINTAINING AND BACKING UP (BACK-UP) YOUR DATA AND ANY
INFORMATION STORED THROUGH THE SERVICE.
17. Limit of obligations
YOU ACKNOWLEDGE AND AGREE THAT Zooku, ITS ASSOCIATES OR OTHER
PARTNERS, DIRECTORS, SHAREHOLDERS OR EMPLOYEES OF Zooku ARE NOT LIABLE
FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY DAMAGE, INCLUDING, BUT
NOT LIMITED TO, DAMAGES OF LOSS OF FUTURE EARNINGS,
GOOD FAITH, USE, DATA OR OTHER INTANGIBLE ASSETS (EVEN IF YOU
HAVE WARNED Zooku OF THE POSSIBILITY OF SUCH LOSS), RESULTING FROM:
- THE USE OR INABILITY TO USE THE SERVICE,
- ERRORS, DEFECTS, OMISSIONS, DELAYS IN OPERATIONS OR TRANSMISSIONS OR
ANY OTHER IRREGULARITY IN THE SMOOTH RUNNING OF THE SERVICE OR THE SOFTWARE;
- THE COST OF PROCURING GOODS OR SERVICES TO REPLACE THOSE
PURCHASED OR OBTAINED THROUGH MESSAGES OR TRANSACTIONS CONDUCTED THROUGH
- UNAUTHORISED ACCESS OR ALTERATION OF YOUR TRANSMISSIONS AND DATA,
- STATEMENTS AND BEHAVIOUR OF ANOTHER PARTY RELATING TO THE SERVICE
- ANY GOODS OR SERVICES PROVIDED OR SOLD THROUGH THE SERVICE
- OTHER SITUATIONS RELATING TO SERVICE OR SOFTWARE.
18. The Applicable Law
TCs Terms and conditions
Your relationship with Zooku will be subject to Romanian State laws.
19. Force Majeure
With the exception of the obligation to make payments, neither party shall be responsible for any failure or delay in its actions or inactions which are governed by these T & Cs if they result from a cause which is beyond its control such as (but not limited to): acts of war, government acts, interruption of the Internet service (not resulting from Zooku's actions or inactions), natural phenomena, earthquakes, embargoes, sabotage, and labour conflicts.
The causes of force majeure:
- must be conveyed to the other party
- the party facing force majeure must apply reasonable commercial efforts to correct any malfunctions or delays promptly.
If Zooku is unable to provide the service for a period of 30 consecutive days due to a continuous force majeure event, you will:
be able to terminate the service, but Zooku will have no obligation whatsoever.
20. Relationship between parties
This agreement will not establish any: partnership, joint
venture, employment relationship, franchise or agency between Zooku and yourself
Neither Zooku, nor yourself shall have the power to bind the other party or to create
obligations for the other party without prior written consent from the party,
except where expressly stated in this agreement.
21. No third party beneficiaries
Zooku and yourself agree that, except where expressly stated in this agreement,
there shall be no third party beneficiaries of this agreement, such as insurance companies
of any party or of your users, without this being a limiting example.
22. Final clauses
These T & Cs constitute an agreement between Zooku and yourself and govern your usage of
services, completing the Service Agreement between yourself and
You may also be under the authority of any additional terms or
conditions of use that apply when you use other Zooku
services, content or software of a third party,
If any provision of these TCs or
other embedded documents is proved by a competent institution as
invalid, the parties agree that this institution will attempt to take into
account the intentions of the parties as reflected in the provision, and the remaining
provisions remain in force.
You agree that without taking into account other laws or statutes, any claim or
cause arising out of these terms or relating to the use of the services or
T &Cs shall be filed within one year of the request being submitted or
it shall be closed forever. The headings of sections in these terms are for
convenience only and have no legal or contractual effect.
23. Guarantee of Repayment in 30 days
The policy of money return applies only for hosting subscriptions, and not for any additional services (SSL certificates) or purchased domains. When you register a domain, a fee is charged which cannot be refunded. The domain registration is made immediately after you have made the payment, because we wish to guarantee that your domain will not be taken by another person or party. You may request for it to be transferred to another owner or we can assist you in setting it to a point elsewhere.
If within 30 days of activating your hosting package you are not satisfied, you may request to suspend your account and your money will be returned.
There are no additional costs or fees in terms of service suspension or money refund.
To initiate the return procedure, you must abide by the following steps:
- y send a written, signed and stamped request (is applicable) within 30 days of account activation to: hosting @myhost.ro requesting the suspension of the account and the refund of the subscription fee
- the message must be sent by the account administrator (the person who made the purchase)
- please attach a copy of the Company's Certificate of Incorporation (for invoices issued to the Company) or
- ID copy (if the invoice was issued to a natural person)
- IBAN account to which the refund should be made
The request will be processed with a maximum of 24 hours
A refund will be made in full for requests submitted within 30 days of the account activation date.
- After submitting your request, you have seven calendar days to back up your data and to transfer your files.
- After this period has expired, the account will be deleted from our servers. There is no charge for this seven-day period